BCS, The Chartered Institute for IT, understands the support required for IT processes like service desks, problem management, configuration management and service level management. The pressure is on for organisations to cut costs whilst performing better and service management is the key to delivering a reliable, cost effective, quality service.
To help IT professionals gain the knowledge, skills and competencies they need to deliver a quality service the Institute offers a full portfolio of IT Service Management Certifications including the ITIL® framework, Kepner Tregoe® and our own Specialist Certifications in IT Service Management.
ITIL® is a registered trade mark of the Cabinet Office. Kepner-Tregoe® is a registered trademark of Kepner-Tregoe, Inc.