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IT Service Management

Woman using a PC

People, process and performance

Successful service management is a crucial requirement in today’s fast-paced IT dependent organisations. Our portfolio enables IT professionals to learn how to deliver, support and manage IT services in an effective and efficient way.

Our IT service management and ITIL® certifications embrace the ITIL best practice framework, the world’s most widely accepted approach to service management. Find out more about the ITIL structure and credit system.

Foundation level

The starting point if you require a basic understanding of ITIL or a general awareness of IT service management standards:

 
Specialist

ITIL recognised complementary qualifications that embrace COBIT®, ISO/IEC 20000, SFA/SFIAplus and ITIL® to enable job specific skill development:

 
Intermediate level
Enhance the quality of your IT service management with intermediate level certification.

ITIL Lifecycle modules (broad management / leadership focus)

 
 
ITIL Capability modules (detailed technical practice)
 

 
Final qualification:

 
 
Higher level
Aim for the top with clear validation of your professional capability.
 


ITIL® is a Registered Trade Mark of AXELOS Ltd.