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Managing Across the Lifecycle

ITIL® Intermediate certificate

The last in the Intermediate series of Professional Certification modules in IT Service Management for candidates with the knowledge needed to implement and manage the skills associated with the use of the Lifecycle practices.

Who is this aimed at?

  • IT professionals who have completed various modules from the Capability and Lifecycle modules and need to understand how all the stages and processes integrate into a cohesive package.
  • Individuals wanting to progress to ITIL Expert in IT Service Management (for which this is the final mandatory module).

What are the entry requirements?

You must have a minimum of 17 credits from any combination of ITIL qualifications (including the Foundation Certificate in IT Service Management, ITIL intermediate certifications and recognised complementary qualifications, such as BCS specialist certificates) and have completed an accredited training course to take the exam.

What format is the exam?

  • Two hour ‘closed book’
  • Ten multiple choice, scenario-based questions
  • Pass mark is 70% (35/50)

Simple non-programmable calculators can be used during paper based examinations (to be provided by the candidate). Candidates taking online examinations will have access to an on-screen calculator. No other calculators or mobile technology will be allowed.

Where can I take the exam?

Option 1: With an accredited training provider

Option 2: At a public sitting (exam re-sits only):

Venue: BCS London Office
Price: £185 (ex VAT)
Register: To book this exam please contact us online or call +44 (0) 1793 417655

How many ITIL credits does this attract?

5 ITIL credits.

Where can I read more?

You can read more in the syllabus.

To test your knowledge, try some of the examination questions in this sample paper (and check your answers).

What can I do next?

If you meet the entry requirements, you can work towards ITIL Expert level.

Please note: From 1 April 2016 BCS will not be providing ITIL pins for those that have successfully completed their examinations.

ITIL® is a Registered Trade Mark of AXELOS Limited.

This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualification in Wales, CCEA or SQA.