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ISO/IEC 20000

Foundation Certificate

This Foundation certificate will give you an understanding of the content and requirements of the international standard ISO/IEC 20000: IT service management, and the relationship with linked ISO standards and ITIL best practices.

Who is this aimed at?

Anyone who requires knowledge and understanding of the ISO/IEC 20000 standard and its content. It does not provide advanced knowledge external auditors, consultants or implementers may require.

What are the entry requirements?

At least two years IT service management experience or hold the ITIL Foundation certificate.

What format is the exam?

  • One hour ‘closed book’
  • 40 multiple choice questions
  • Pass mark is 65% (26/40)

Where can I take the exam?

Option 1: With an accredited training provider

Option 2: At a public sitting (exam only):

Time: 10.00am
Dates: To be advised
Venue: BCS London Office
Fee: £145 (ex VAT)
Register: Register here | Download form

Exam fees for public sittings must be paid a minimum of four weeks prior to the exam date by Visa, Access or MasterCard.

Where can I read more?

You can read more in the syllabus.

What can I do next?

You can continue your IT Service Management training with the ITIL Foundation certificate or if you have achieved this already, continue with ITIL Intermediate certifications and BCS Specialist qualifications.