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This Foundation certificate will give you an understanding of the content and requirements of the international standard ISO/IEC 20000: IT service management, and the relationship with linked ISO standards and ITIL best practices.
Anyone who requires knowledge and understanding of the ISO/IEC 20000 standard and its content. It does not provide advanced knowledge external auditors, consultants or implementers may require.
At least two years IT service management experience or hold the IT Service Management Foundation certificate.
Option 1: With an accredited training provider
Option 2: At a public sitting (exam only):
|Dates:||To be advised
|Venue:||BCS London Office|
|Fee:||£145 (ex VAT)|
|Register:||Register here | Download form|
Exam fees for public sittings must be paid a minimum of four weeks prior to the exam date by Visa, Access or MasterCard.
You can read more in the syllabus.
You can continue your IT Service Management training with the ITIL Foundation certificate or if you have achieved this already, continue with ITIL Intermediate certifications and BCS Specialist qualifications.