Structure of the Exam

• The examination consists of a one hour exam with 40 multiple choice questions.
• It will be a 'closed book' examination i.e. no notes or books will be allowed into the examination room.
• The questions are selected from the full ITIL® Foundation in IT Service Management examination question bank.
• The pass mark is 65% (26 out of 40).
• Accredited Training
  If your business language and mother tongue is not English then you are entitled to an additional 15 minutes. Please contact your Training Provider to request the additional time. You are allowed the use of a paper dictionary.
• Attending Public Examination only
  If your business language and mother tongue is not English then you are entitled to an additional 15 minutes. Please contact your Training Provider to request the additional time. You are allowed the use of a paper dictionary. Candidates taking the examination only must complete the Extra Time Request form available to download from the website and send it to BCS a minimum of three weeks before the exam date.

 Exam Options, Dates & Locations

There are three exam options for this certification:

• Accredited Training Provider (course & exam)
• Public Examinations (exam only)
• Online Examination (exam only)

Accredited Training Provider
It is strongly recommended that candidates take an accredited training course prior to taking the exam. Statistics show that overall pass rates are higher for candidates who have attended an accredited training course. If you attend an accredited training course, details of the exam can be obtained from your Training Provider.

Public Examinations
Time: 10.00am (1 hour)
Venue: BCS, The Davidson Building, 5 Southampton Street, London, WC2E 7HA

• Tuesday 16 July 2013
• Tuesday 15 October 2013

Public examinations must be booked and paid for a minimum of three weeks prior to the examination date (subject to availability). If you are applying directly, you should register and pay online using our Online Registration Facility.

Online Examination
Taking the exam online via a computer based examination centre provides you with your exam result immediately. You can book to take the exam at many of the Prometric or Pearson Vue test centres around the world.

• Prometric has in excess of 5000 offices in over 160 countries.
• Pearson Vue has in excess of 4000 offices in over 140 countries.

 Exam Fees

Public Examinations cost £100 (exc VAT).

If you are booking via an Accredited Training Provider or via an online examination centre then you can obtain information on fees and charges by contacting them directly.

Register for the Exam

Training Provider
If you are taking training through an accredited training provider, you will obtain and submit your registration form through them.

Public Examinations
You will need to register and pay online using our Online Registration Facility a minimum of three weeks prior to the exam date. The preferred exam date will be subject to availability.

Alternatively, you can download and complete the Registration Form and return this along with your payment method for the appropriate fee a minimum of three weeks prior to exam date. The preferred exam date should be noted at the top of the form, although this will be subject to availability.

a) Cheque (made payable to BCS)
b) Visa/Access/MasterCard
c) Invoice (this must be paid a minimum of three weeks prior to the exam date)

Please note that an additional fee is chargeable for late cancellations

Online Examination
You can book an online exam either with Prometric or Pearson Vue.

Extra time can be requested for candidates with a disability. Please refer to the reasonable adjustments policy for detailed information on how and when to apply.

Extra time can be awarded for candidates who sit the exam in a language which is not their mother tongue and where the language of the exam is not their primary business language. Please refer to the reasonable adjustments policy for detailed information.