BCS is a registered charity: No 292786
What did ISEB stand for?
How do I apply for my ITIL® lapel pin?
What is the relationship between ISTQB, UKTB and the Institute?
What are the benefits of taking a certification from the Institute?
What is the Institute's fee structure?
What are your service levels for dealing with enquiries?
What is your complaints procedure?
English is not my first language, is extra time allowed?
What information does the Institute share about me to third parties?
Is it possible to get a replacement certificate?
My certificate has my name mis-spelt, how do I request a new certificate?
How long does it take to receive a certificate if I have taken my exam with Pearson Vue or Prometric?
How do I book an exam?
What are the exam fees?
If I have to cancel an exam, am I entitled to a refund of the exam fees?
Am I able to reschedule my exam?
If I did not turn up for the examination, am I entitled to a refund?
What happens if I arrive for an examination late?
I have had a bereavement in the family, can I reschedule?
Can I sit the exam without attending a training course?
Can I make alternative arrangements for the exam, such as extra time, as a result of a disability, medical condition or for religious reasons?
When do I receive my results?
How do I receive my results and certificate?
Why does the result of an exam I took a few years ago not show on the online results system?
I have passed my exam but cannot see my name on the successful candidate register. How do I go about getting it to show on there?
How is my employer informed of my exam result?
I received my results today and they are not what I expected - how do I appeal?
How long do I have to submit an appeal?
How long will it take for my appeal to be resolved?
How will my appeal be considered?
Information Systems Examination Board.
Lapel pins are available to candidates who pass the ITIL certifications. Apply for a pin
ISTQB (International Software Testing Qualifications Board) is responsible for the international software testing qualification scheme called 'ISTQB Certified Tester'. ISTQB's role is to support a single, universally accepted, international qualification scheme aimed at software and system testing professionals, by providing the core syllabi and by setting guidelines for accreditation and examination for national boards. UKTB is the UK national board for ISTQB. BCS, The Chartered Institute for IT, will be delivering the Foundation and Advanced level exams; ISTQB will be providing the syllabus and UKTB the questions.
The Institute has been delivering Software Testing Foundation exams based on the ISTQB syllabus for some time now. We will continue to provide and develop the Intermediate Certificate in Software Testing which is considered a valuable stepping stone between foundation and advanced level as well as a relevant stand alone qualification.
The Institute also offers certifications in Green IT, Business Analysis and ITIL®.
Our certifications have been established for over 25 years. During this time they have gained worldwide recognition as a mark of competence offering real benefits to IT professionals around the world.
To support its aims, the Institute currently employ a fee structure for the following items:
We believes our fees are appropriately structured and transparent. We will notify accredited providers of any changes to these fees prior to their implementation.
We will answer your telephone calls and deal with your enquiries promptly. We will also call you back promptly if it is not possible to answer your queries immediately.
The Institute will provide a full reply to all written communications (with the exception of appeals and complaints which may take longer to investigate) within five working days. We will provide an interim reply within three working days if a full reply is not possible at this stage. This applies to letters and emails as well as enquiries received through our website.
We will keep our website up to date and will comply with disability access requirements. The Institute will listen to your views on the quality and content of our website and may enhance it to meet your needs.
We take any complaints about our qualifications very seriously. Any complaint is thoroughly investigated and the person who has reported it is kept fully informed of progress. All complaints relating to our qualifications are handled by the Institute and referred to other organisations as necessary.
Any candidate has the right to complain to the Institute if they have concerns about a product or service we have provided. Here we outline the process a candidate needs to follow to lodge a complaint to the Institute.
All complaints need to be submitted in writing to the Institute and must contain the following information:
Prior to receiving approval from the Institute, all accredited providers are required to have a candidate complaints procedure. If you have a complaint about your accredited provider, please contact your provider in the first instance and follow their candidate complaints procedure.
If you are not satisfied with the response from your provider, you have the right to escalate your complaint to the Institute.
Policy, Compliance and Audit Team
BCS Professional Certifications
Ground Floor, Block D
North Star House
North Star Avenue
We will send you a formal acknowledgement of receipt within 5 working days of receiving the complaint, and then commence a thorough investigation. We will keep you informed of progress throughout the investigation. Once the complaint has been resolved we will inform you in writing of the outcome of the investigation. The Institute's decision is final.
Extra time is usually given - please refer to the book exam section of the certification you are to take, or see the document below.
Extra time request form (PDF)
We regard the lawful and correct treatment of personal information held by the Institute as very important to the provision of professional services and to maintaining confidence between those with whom we deal and ourselves. We will ensure that all personal information is treated lawfully and correctly. To this end, we adhere to the Data Protection Principles as laid down in the Data Protection Act 1998.
All Institute staff are required to undertake an in-house data protection tutorial and senior managers are required to attend additional training to ensure that there is an awareness of the relevant legislation and regulatory requirements.
Any breach relating to data protection will be forwarded to the BCS Legal Team to deal with as appropriate.
Please note that the above information is limited to BCS Professional Certification candidates and their examination information.
Most sample papers cost £20 though a few are free to download from the website. Please call +44 (0) 1793 417 655 to order sample papers and to make payment.
You can order replacement certificates by calling +44 (0) 1793 417 655. There is usually a £30 charge for copy certificates.
You can order a replacement certificate by calling +44 (0) 1793 417 655. You will not incur a charge if your name has been spelt incorrectly, as long as you request your replacement within 6 months from the date your certificate was originally sent. After this time, your replacement will be chargeable (£30).
Certificates can take 6 - 10 weeks from the date of the exam.
You will need to contact your training provider for details.
If you are taking a course with an accredited training organisation, examination provider or through an online testing centre (Prometric or Pearson VUE), the exam will be organised through them. If you are taking a public exam, please refer to the exam section of the website for the certification you are taking.
Details of the exam fees are found in the exam section of the website for the certification you wish to take.
Multiple choice and written exams
|Notice Period||Refund Available|
|More than 14 days||Full refund|
|Between 7-14 days||Refund of 50% of exam fee|
|Less than 7 days||No refund|
|Notice Period||Refund Available|
|More than 14 days||Full refund|
|Between 2-14 days||Refund of 50% of exam fee|
|Less than 2 days||No refund|
The Institute will endeavour to deal with your request within 1 working day and with a view to making the cancellation as smooth as possible.
Yes, you may request to change the exam date or time, but this must be done at least 14 days prior to the originally scheduled examination date. To reschedule the exam, please contact BCS Customer Services on + 44 (0) 1793 417 655. We will endeavour to deal with your request within 1 working day and with a view to making the re-scheduling as smooth as possible.
No, if you do not turn up for an examination, your exam fee is forfeited and you will need to book the examination again.
You are allowed to enter the examination room up to 15 minutes after the scheduled start time. You will not be entitled to have any additional time if you arrive late. If you arrive after 15 minutes after the scheduled start time, you will not be allowed to enter the examination room and will forfeit your exam fee.
Yes, you will be able to reschedule the examination; there will be a £25 + VAT cancellation fee. Additional exceptions will be considered on a case by case basis.
We strongly recommend that all candidates undertake an accredited training course. For some of our certifications such a course is mandatory, however many of our exams are available for public sittings. For further details please contact Customer Services on +44 (0) 1793 417 655 or see the exam section of the website for the certification you wish to take.
The Institute recognises that some candidates require alternative arrangements for their examinations. This may be the result of a disability, medical condition or for religious reasons. Our policy focuses on reasonable adjustments for candidates who have disabilities, but it also covers candidates who may require adjustments based on religious grounds.
Applications for reasonable adjustments will be individually considered and decisions may vary according to the exact nature of the candidate’s everyday needs and usual method of working.
The reasonable adjustments offered by the Institute may include:
This is not an exhaustive list and other adjustments will be considered on an individual basis.
Reasonable adjustments policy (PDF)
Resits are normally booked via they accredited training provider and they will provide details of the costs. For public examinations, please contact Customer Services on +44 (0) 1793 417 655.
We will always retain the highest marks, with the exception of the Certified Agile Tester certification where the latest marks will be retained.
Multiple Choice Examination results are usually sent within 3 weeks of the examination date. Oral Examination Results will be sent within 2 weeks of the examination date. Results for the written exams can take up to 6 - 8 weeks.
Result letters and certificates are sent by post directly to candidates. We also have an online results facility for some of our exams and in this case, candidates will receive an email asking them to log in to a secure site to view their results. After a computer based examination (Prometric or Pearson Vue), you will receive the result immediately after completing the examination (unless there is a pre-requisite element to the exam). If you are successful, your certificate will be sent to you within 6-10 weeks.
There are a number of qualifications for which results cannot be viewed online. All other exams and results should be visible. Please contact BCS for further assistance.
Please complete the form at www.iseb-exams.com/itil-scr
If an employer wishes to know their staff member’s examination result they are advised to liaise with their staff member in advance of the course / examination to request the result letter and/or certificate from their member of staff.
Alternatively, the employer can approach the training provider to provide their staff member’s examination result if training has been undertaken with an accredited provider.
First of all, you can not appeal simply because you are not happy with your results; an appeal must have ‘grounds’. There are three grounds for appeal permitted by the procedure (which you should read carefully if you are considering making an appeal) which very simply are as follows:
You must submit notice of an appeal within 20 working days of publication of the results from your particular examination. You should use the appeals pro forma (at the end of this document). Please make sure that you read the form carefully and provide all the information requested. It is your responsibility to make the case, and to make it clearly; the Institute cannot make assumptions - you must spell out the cause and effect.
As each appeal is different there are no general guidelines as to how long an appeal will take to resolve, but you will be kept up to date at each stage of the appeal. We aim to investigate and resolve appeals as quickly as possible and within no more than 20 days.
The Appeals Panel will have a copy of your letter of appeal and all supporting documentation, along with relevant documentation (if necessary) from your provider. If the panel considers that you do not have valid grounds for further consideration of your appeal, your appeal will be rejected. If the panel feels that there may be grounds for appeal then they will refer the matter to a moderator.