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VeriSM™ - Service Management for the digital age

Foundation Certificate

VeriSM is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value. The Foundation Certificate is a direct introduction to VeriSM™ and service management for the digital age.

Who is this aimed at?

All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to build modern and fundamental  service management skills and knowledge to enable individuals to fully and effectively participate in a service organisation and to deliver value to the consumer. If you are completely new to service management - then we recommend that you choose VeriSM™ Essentials.

What are the entry requirements?

There are no pre-requisite entry requirements for this VeriSM™ Foundation Certificate.

What format is the exam?

  • 60 minutes (1 hour) 'closed book'
  • 40 multiple choice questions
  • Pass mark is 65% (26/40)

Where can I take the exam?

Option 1: With an accredited training provider

 Option 2: Online (at a test centre: Pearson Vue)
Guide price: £192 (£160 + VAT) based on UK RRP
Please check Pearson Vue website for local prices.

Where can I read more?

You can read more in the syllabus.

To test your knowledge, try some of the examination questions in this specimen questions paper.

What can I do next?

Welcome to Service Management for the digital age with VeriSM™ Foundation, VeriSM™ Essentials and VeriSM™ Plus which are the first certifications in the VeriSM™ qualification programme. BCS is considering the future introduction of additional VeriSM™ certifications. Please keep checking the website for further details.

® EXIN and the EXIN logo are trademarks or registered trademarks of EXIN Holdings BV. VeriSM™ and the VeriSM logo are trademarks or registered trademarks of IFDC.

BCS Learning & Development is licensed to use these trademarks globally.

This professional certification is not regulated by the following United Kingdom Regulators - Ofqual, Qualification in Wales, CCEA or SQA.