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VeriSM™ - Service Management for the digital age

Essentials Certificate

VeriSM is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

The Essentials Certificate is a direct introduction to VeriSM™ and will help candidates to understand the basics of service management and prepare them for service management for the digital age.

Who is this aimed at?

All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services. VeriSM™ is designed to introduce fundamental new service management skills and knowledge to enable individuals to participate in a service organisation to deliver value to the consumer. 

VeriSM™ Essentials is especially designed for new entrants looking to develop a service management career. Successful candidates will subsequently be able to take the VeriSM™ Plus Certificate, which together with Essentials will give full equivalency to the VeriSM™ Foundation Certificate.

What are the entry requirements?

There are no pre-requisite entry requirements for this VeriSM™ Essentials Certificate.

What format is the exam?

  • 30 minutes 'closed book'
  • 20 multiple choice questions
  • Pass mark is 65% (13/20)

Where can I take the exam?

Option 1: With an accredited training provider

 Option 2: Online (at a test centre: Pearson Vue)
Guide price: £144 (£120 + VAT) based on UK RRP
Please check Pearson Vue website for local prices.

Where can I read more?

You can read more in the syllabus.

To test your knowledge, try some of the examination questions in this specimen questions paper.

What can I do next?

Welcome to Service Management for the digital age with VeriSM™ Foundation, VeriSM™ Essentials and VeriSM™ Plus which are the first certifications in the VeriSM™ qualification programme. BCS is considering the future introduction of additional VeriSM™ certifications. Please keep checking the website for further details.

® EXIN and the EXIN logo are trademarks or registered trademarks of EXIN Holdings BV. VeriSM™ and the VeriSM logo are trademarks or registered trademarks of IFDC.

BCS Learning & Development is licensed to use these trademarks globally.

This professional certification is not regulated by the following United Kingdom Regulators - Ofqual, Qualifications in Wales, CCEA or SQA.