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VeriSM™ - Service Management for the digital age

Professional Certificate

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

The Professional Certificate builds on the direct introductions to VeriSM™ that are found in the Foundation Certificate and provides career pathway progression for service managers in the digital age.

Who is this aimed at?

All professionals and organisations involved in delivering value to customers through the delivery, development, operation and / or promotion of services.

VeriSM™ is designed to build modern and fundamental service management skills and knowledge to enable individuals to fully and effectively participate in a service organisation and to deliver value to the consumer.

VeriSM™ Professional is targeted at service management professionals seeking to apply the VeriSM™ Management Mesh to their organisational activities, to create a proactive sand pragmatic service management approach, in line with today's evolving needs.

What are the entry requirements?

There are no pre-requisite entry requirements for this VeriSM™ Professional Certificate, however candidates are strongly recommended to attend formal VeriSM™ Professional training and already be well versed in VeriSM™. We do recommend that candidates already hold the VeriSM™ Foundation Certificate from BCS in order to gain the maximum benefit.

What format is the exam?

  • 90 minutes (1.5 hours) 'closed book'
  • 40 multiple choice questions
  • Pass mark is 65% (26/40)

Where can I take the exam?

Option 1: With an accredited training provider

Option 2: Online (at a test centre: Pearson Vue)
Guide price: £228 (£190 + VAT) based on UK RRP
This certification will be available on Pearson Vue from January 2019.

Where can I read more?

You can read more in the syllabus and the supporting case study.

To test your knowledge, you will soon be able to try some of the examination questions. Please keep checking the website for updates.

What can I do next?

BCS is considering the future introduction of additional VeriSM™ certifications. Please keep checking the website for further details.

® EXIN and the EXIN logo are trademarks or registered trademarks of EXIN Holdings BV. VeriSM™ and the VeriSM logo are trademarks or registered trademarks of IFDC.

BCS Learning & Development is licensed to use these trademarks globally.

This professional certification is not regulated by the following United Kingdom Regulators - Ofqual, Qualifications in Wales, CCEA or SQA.